Case Studies

CLIENT OVERVIEW

The client is a major private sector bank in India, offering financial services to large and mid-sized companies and retail businesses.

THE OPPORTUNITY

The client has the largest customer base across India with a major section of them being their prime customers. However, they lacked a centralized portal for their prime customers to track their requests, resulting in obtaining the status of requests becoming time-consuming. There was no way to give them a customized experience due to the unavailability of the portal.

OUR APPROACH

Our goal was to deliver customer delight. We focused on reducing the time spent on obtaining the status of requests & building a solution that would help the customers get clarity regarding the progress of their service and application requests. We decided to build a solution with detailed view of prime customers’ journey and an opportunity for executives to deliver on time & re-raise tickets in case of delays.

WHAT WE BUILT TOGETHER

NeoQuant implemented a single platform that allowed customers to track the status of their service and application requests. The platform is supported on both, iOS and Android. Additionally, the app status is customized based on business rules and they are configurable for easy understanding of the end user.